Questions and Answers
Most Common Questions asked by our Customers
These are real questions that were asked by our customers before they signed up with HostKemet.
I have Windows XP on my computer, so do I signup for the Windows hosting then?
No. Your operating system does not matter when selecting a plan. Most of the time, the webserver is transparent to the user.
Does the standard hosting plans (Linux) support ASP or .NET pages?
No. We have found that running ASP pages on Linux is very limited in its use. Therefore, we will only support ASP and .NET on our Windows plan.
What is the difference between Linux and Windows plan?
Linux supports CGI/Perl/PHP and MySQL natively. Windows will allow you to publish in ASP, .NET pages and has support for MS SQL, MS Access databases.
Linux runs on CPanel and Windows runs on Plesk control panel
Unless you have a special need for Microsoft Products like ASP, then our standard hosting plan is best suited for your website.
I have never used Linux before so I don’t know if I can manage my website on the standard hosting plans. Does this mean I have to pay extra for Windows plan?
No. All our hosting plans do not require you to have knowledge of that operating system. For the most part, the webserver is transparent to the user.
The Cpanel Control panel on Linux will help you manage things like email creation, common script(like Formmail) installations, and backup. If you know how to use a mouse and keyboard, you will be able to manage your website with our control panel.
Note: This does not mean that our control panel will create your website. You will still need to have knowledge of how to create and design your website.
Are there any restrictions on the space usage? Can I upload and backup my computer to your services.
You may not use the shared hosting plan as a backup/storage device.
Custom Error Page Questions
What is a custom error page?
A custom error page is an error page you can make to look like it “belongs” to your web site. If a visitor to your web site types in the wrong URL (address), or enters the incorrect information, you can have nice looking error pages that can redirect them to another part of your website instead having a visitor leave your site discouraged. With a custom 404 page, you can add your logo to the page and also redirect them back to the home page. For more information about 404 pages, please Click Here
What kind of error pages can I create?
- 400 Bad request– This means that a request for a URL has been made but the server is not configured or capable of responding to it. This might be the case for URLs that are handed-off to a servlet engine where no default document or servlet is configured, or the HTTP request method is not implemented.)
- 401 Authorization Required– “Authorization is required to view this page. You have not provided valid username/password information.” This means that the required username and/or password was not properly entered to access a password protected page or area of the web site space.
- 403 Forbidden– “You are not allowed to access this page.” (This error refers to pages that the server is finding, ie. they do exist, but the permissions on the file are not sufficient to allow the webserver to “serve” the page to any end user with or without a password. If you want this page to be viewable by the user you must change permissions on the file.)
- 404 Page Not Found– “The requested URL could not be found on this site.” Probably the most common error message, this means the page as it was entered in the URL does not exist on the server. This is usually caused by someone incorrectly typing the URL, or by the web master renaming or moving an existing page to a different directory. (Old links may continue to show up in Search Engines for months, and if pages have been deleted or moved, any attempts to access the old links will result in a 404 Page Not Found error unless you have a redirect set up from the old page to the new page.)
- 500 Internal Server Error– “The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and anything you might have done to produce this error.” (By the way this error is usually caused by a misconfiguration in a script, so if you get this you will should look at your error logs in your hosting account cPanel to find out the cause.)